Salesforce & SYSTEM IMPLEMENTATION

Turn your customer vision into connected systems that actually run.

We design and build integrations that keep your CRM, commerce, retail and data platforms in sync across your systems, channels and teams. No overengineering. No fragile “one-off” flows. Just systems that can scale.

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TECHNOLOGY EXPERTISE
All the tech & ecosystem know-how to serve your brand ambition
Salesforce x-cloud

We master
every cloud

Marketing

Service

Commerce

Sales

Data Cloud

Mulesoft

Platform

Analytics

Agentforce

Einstein

Tableau

CLIENTELING

We know how store teams really work

Channels

Wherever your customers are

Whatsapp
WeChat
KakaoTalk
LINE
Instagram
Messenger
SMS/RSC
iMessage
Wallet
BENCHMARK

See where you stand and where you can lead

ACCELERATORS

Move faster, Deliver smarter

OUR INTEGRATION CAPABILITIES
Industry-proven integration across core CRM systems
Connected systems are what make personalization real and processes efficient: Your client engagement stack (CRM systems) becomes powerful when it’s reliably fed relevant data and context and when it can activate that intelligence back into channels and teams.

Commerce & Orders

Shopify
Commerce Cloud
Magento
Custom commerce stacks

Retail & POS

Cegid Y2
Store systems
Stock & fulfillmenT
OMS

Clienteling & In‑store apps

Client Advisor apps
Store Manager tools
Appointments
VIC & showroom experiences

Messaging & Channels

WhatsApp
LINE
WeChat
KakaoTalk
SMS / MMS
Email

Media & Activation

Ad platforms
audience sync
campaign metadata distribution

Analytics & BI

Tableau
GA4
Looker
Power BI

Data Platforms

Snowflake
BigQuery
Azure
data lakes & warehouses

Identity & MDM

Golden record strategies
consent & preference centers
ID resolution
INTEGRATION PATTERN & TOOLS
Industry-proven integration across core CRM systems
Connected systems are what make personalization real and processes efficient: Your client engagement stack (CRM systems) becomes powerful when it’s reliably fed relevant data and context and when it can activate that intelligence back into channels and teams.

APIs Management

ESB

Microservice

Web services

Data migration

Pub Sub

Agregation

Broadcast

Bi-directional Sync

Our Methodology

How we build integrations that scale

Most integration failures aren’t technical.
They are failures of ownership, contracts, and data clarity. Our approach focuses on clarity first, then delivery in controlled increments.

STEP 1

Align on outcomes & ownership

Define what “good” looks like in business terms:
latency, accuracy, data ownership, and support responsibilities.

STEP 2

Design the data contract

Define explicit data contracts: canonical objects, identifiers, consent and preference models, event schemas, and error semantics. Assumptions are replaced by contracts.

STEP 3

Choose the right pattern

Select integration patterns based on reality, not theory: real-time vs batch, pub-sub vs sync, API-led vs direct calls. Patterns serve operations, not architecture slides.

STEP 4

Build with quality gates

Build with discipline: automated tests, sandbox strategy, performance validation, controlled releases. Quality is designed in, not inspected later.

STEP 5

Operate & improve

Run integrations as living systems: monitoring, alerting, reconciliation, documentation, and continuous iteration.
Integration is operated like a product, not closed as a project.

OUR INSIGHT : THE STRATEGY ILLUSION
Most strategies fail not because of poor planning, but because they're designed by people who've never had to execute them. We believe that the future belongs to organizations that think like startups: experiment fast, learn faster, scale what works.
Since 2023, Tiffany has been working closely with Reetain on our marketing automation initiatives, and the collaboration has been outstanding.

Reetain brings a rare combination of deep expertise, strong retail know-how, and genuine dedication. Their teams are highly skilled, reliable, and consistently committed to delivering quality work. What truly stands out is their ability to combine operational excellence with innovation, always bringing fresh ideas and forward-thinking solutions.

Our collaboration has been truly transparent, open, and constructive, built on trust, clarity, and continuous dialogue. Reetain acts as a genuine partner rather than a simple service provider, with a strong understanding of retail challenges and the agility to adapt to our needs.

It is a pleasure to work with such solid, talented, and engaged teams, and we highly value this partnership.
Yasmine Gulam
Global Sr. Director
Client Development Technology
CASES STUDIES HERE
EXPLORE MORE SERVICES
We support every stage of your transformation journey, from vision to implementation to execution
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Systems & Customer Strategy
Strategic, technical, and organizational frameworks that connect customer vision with execution. Clear roles, clean journeys, measurable ambition.
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CRM Infrastructure & Engineering
Modular, business-aligned CRM ecosystems—built to scale. From architecture to full Salesforce delivery, without disruption, without compromise.
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Loyalty & Lifecycle Systems
Lifecycle mechanics that reward loyalty without overengineering. Designed to deepen brand affinity and maximize long-term value.
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Intelligence, AI & Data Activation
We transform customer data into actionable intelligence to personalize engagement, prioritize actions, and drive desire at scale.
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Omnichannel Engagement Design
Reconnecting your touchpoints across CRM, retail, digital, and service. No more friction — just orchestrated, intentional brand experiences, online and offline.
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Ops Excellence Enablement
We embed capability into your teams — not dependency. Playbooks, rituals, training, and governance to turn CRM into a living part of your operating model.
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Not sure where to start your transformation journey ?
In 30 minutes, we’ll surface your CRM bottlenecks and identify three actions that will drive the most impact.
Get in touch
Get in touch